Items can be returned/exchanged, if:
- Products delivered do not correspond with its description on the website on the date of purchase
- Products delivered are expired or damaged
For product return/exchange, please contact unitednature at 6858 2322 within three (3) business days of receiving the product at your delivery address.
Upon receipt of your request, our team will review your return/exchange request and, at unitednature’s sole discretion, decide to :
- Replace the product with a new item;
- Provide a full refund for the product;
- Credit your account with the value of the product; or
- Inform you that your product is not eligible for return.
Items to be returned/exchanged have to comply to the following:
- Unconsumed, unused, unworn, undamaged and unwashed;
- In their original packaging;
- Unopened and unmarked; and
- Returned as a whole and not broken into parts.
** For health & hygiene reasons, some products are non-refundable and non-exchangeable.